> ## Documentation Index
> Fetch the complete documentation index at: https://boltcall.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# AI agents

> Create and manage AI voice agents that answer inbound calls and make outbound calls on your behalf.

Agents are the AI voices that handle phone calls for your business. Each agent has its own voice, knowledge base, phone number, language, and call direction. You can have multiple agents for different purposes — for example, one that answers incoming calls and another that follows up with new leads.

<Note>
  Agents require the **Starter plan** or higher. Upgrade at [account/plans](/account/plans).
</Note>

## Agent types

When creating an agent, choose the type that matches its purpose:

| Type                 | Direction | What it does                                      |
| -------------------- | --------- | ------------------------------------------------- |
| Inbound receptionist | Inbound   | Answers incoming calls — booking, FAQs, transfers |
| Speed to lead        | Outbound  | Calls new leads within minutes of form submission |
| Reactivation         | Outbound  | Re-engages past leads or dormant customers        |
| Appointment reminder | Outbound  | Confirms upcoming appointments by phone           |
| Review request       | Outbound  | Asks satisfied customers for a Google review      |

## Create an agent

You can start from scratch or use an industry template. Templates are available for HVAC, dental, real estate, legal, retail, healthcare, and beauty, with pre-built greetings and sample questions for each industry.

<Steps>
  <Step title="Open Agents">
    Go to **Dashboard → Agents** and click **Add Agent**, or choose **Start from Scratch** / **Browse Templates** if you have no agents yet.
  </Step>

  <Step title="Choose a type">
    Select the agent type that matches its purpose. Inbound agents answer calls; outbound agents make calls.
  </Step>

  <Step title="Name the agent">
    Enter a name for the agent. Callers do not hear this name — it is for your reference only.
  </Step>

  <Step title="Pick a voice">
    Use the voice picker to browse available voices. Click the play button next to any voice to preview it before choosing.
  </Step>

  <Step title="Assign knowledge base folders">
    Select one or more knowledge base folders. The agent uses documents in these folders to answer questions. If you have not created any folders yet, go to [Knowledge Base](/dashboard/knowledge-base) first.
  </Step>

  <Step title="Assign a phone number">
    Select a phone number from the dropdown. The agent will answer (or make) calls on this number. If you have no numbers yet, go to [Phone Numbers](/dashboard/phone-numbers) first.
  </Step>

  <Step title="Set a human transfer number (optional)">
    Enter a fallback phone number. If a caller asks to speak with a person, or if the agent cannot handle the request, the call transfers to this number.
  </Step>

  <Step title="Choose a language">
    Select the language the agent speaks. Supported languages include English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, and Korean.
  </Step>

  <Step title="Create the agent">
    Click **Create Agent**. Your agent is active immediately.
  </Step>
</Steps>

<Tip>
  You can change any agent setting after creation. Click the agent name in the list to open its detail page.
</Tip>

## Test your agent

From the agent list, each row has action icons:

* **Phone icon** — opens the Talk to Agent modal, which calls your phone so you can speak with the agent live
* **Chat icon** — opens the test chat modal, where you enter your phone number and receive a callback to test the agent
* **Refresh icon** — regenerates the agent's system prompt based on your current business profile

## Edit an agent

Click any agent in the list to open its detail page. From there you can update the name, voice, greeting message, system prompt, transfer phone number, and assigned knowledge base folders. Click **Save changes** when done.

## Pause or delete an agent

On the agent detail page, set the status to **inactive** to pause the agent without deleting it. To remove an agent permanently, use the options menu (three dots) in the agent list and select **Delete**.

<Warning>
  Deleting an agent cannot be undone. The agent's call history is preserved, but the agent itself is removed.
</Warning>

## Agent tests

The **Agent Tests** tab on the Agents page lets you run automated test scenarios against your agents to verify they respond correctly before going live.