> ## Documentation Index
> Fetch the complete documentation index at: https://boltcall.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Track call volume, lead conversion, agent performance, and token usage across your Boltcall account.

The Analytics page gives you a real-time view of how your AI agents are performing. Use it to understand call trends, measure lead conversion, monitor response quality, and track your token consumption.

<Note>
  Full analytics — including 30-day and 90-day date ranges and trend charts — require the **Pro plan** or higher. See [account/plans](/account/plans) for details.
</Note>

## Date range

At the top of the page, select the time window you want to analyse:

* **7 days** — rolling last 7 days (default)
* **30 days** — rolling last 30 days
* **90 days** — rolling last 90 days
* **Custom** — pick a specific start and end date

Click **Refresh** at any time to reload the latest data. Analytics data is also refreshed automatically every 5 minutes.

## Key metrics

### Primary KPIs

| Metric                 | What it measures                                                                  |
| ---------------------- | --------------------------------------------------------------------------------- |
| **Total calls (24h)**  | Number of calls handled by your agents in the last 24 hours                       |
| **Success rate**       | Percentage of calls where the agent achieved its goal (booking, answer, transfer) |
| **Avg duration**       | Average length of a call, in minutes and seconds                                  |
| **SMS sent today**     | Number of outbound SMS messages sent in the last 24 hours                         |
| **Total leads**        | All leads captured across calls, chat, and forms                                  |
| **Missed calls (24h)** | Calls that were not answered by an agent in the last 24 hours                     |

### Secondary metrics

| Metric              | What it measures                                   |
| ------------------- | -------------------------------------------------- |
| **Calls (7d)**      | Total calls over the past 7 days                   |
| **Talk time today** | Total minutes your agents have been on calls today |
| **Active agents**   | Number of agents currently in active status        |
| **SMS received**    | Inbound SMS messages received today                |
| **Phone numbers**   | Total phone numbers in your account                |

### Token usage

The token usage card shows how your AI credits are being consumed:

| Metric                 | What it measures                                      |
| ---------------------- | ----------------------------------------------------- |
| **Consumed today**     | Tokens used in the current calendar day               |
| **Consumed this week** | Tokens used since the start of the current week       |
| **Remaining balance**  | Tokens remaining in your account                      |
| **Monthly used**       | Percentage of your monthly allocation consumed so far |

A progress bar visualizes how much of your monthly token allocation you have used.

## Activity breakdown

The activity breakdown card shows:

* **Callbacks** — total callbacks requested and how many are still pending
* **Chats** — total chat conversations and how many are currently active
* **Phone numbers** — a list of your active phone numbers

## Trend chart

The trend chart plots daily leads and bookings over your selected date range. This helps you spot patterns — for example, whether calls spike on certain days of the week or after a marketing campaign.

<Tip>
  If the trend chart shows "No data yet", it means the daily metrics collector has not run since you signed up. Data typically appears within 24 hours of your first calls.
</Tip>

## Export

To export your analytics data, use the Boltcall API. The `/api/calls` and `/api/leads` endpoints return full records with date filters. See [api/calls](/api/calls) and [api/leads](/api/leads) for details.