> ## Documentation Index
> Fetch the complete documentation index at: https://boltcall.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge base

> Add the business information your AI agents use to answer questions accurately.

The knowledge base is where you store the information your AI agents draw on when answering calls. When a caller asks about your services, prices, hours, or policies, the agent searches your knowledge base and uses that content to respond accurately.

## Folders

Documents are organized into folders. You can create multiple folders and assign different folders to different agents. For example, you might have a "General Info" folder shared across all agents and a "Sales Offers" folder assigned only to your outbound agent.

A **Default** folder is created automatically when you sign up. Agents created from templates are linked to your default folder.

## Document types

When adding a document to a folder, choose from three types:

| Type     | What it does                                         |
| -------- | ---------------------------------------------------- |
| **URL**  | Boltcall scrapes the webpage and imports the content |
| **File** | Upload a PDF or document file                        |
| **Text** | Type or paste content directly                       |

## Add a document

<Steps>
  <Step title="Open Knowledge Base">
    Go to **Dashboard → Knowledge Base**.
  </Step>

  <Step title="Select a folder">
    Click the folder you want to add the document to. To create a new folder first, click **New Folder**, enter a name, and save.
  </Step>

  <Step title="Choose the document type">
    Click **Add Document** and select **URL**, **File**, or **Text**.
  </Step>

  <Step title="Add the content">
    * **URL** — paste the full web address (e.g. `https://yourbusiness.com/services`) and click **Import**
    * **File** — drag and drop or browse to upload your PDF or document
    * **Text** — enter a title, then type or paste the content into the editor
  </Step>

  <Step title="Save">
    Click **Save**. The document is available to any agent linked to that folder immediately.
  </Step>
</Steps>

## Best practices

Structure your knowledge base around the questions callers actually ask. A well-organized knowledge base leads to more accurate, confident answers.

**Services and pricing**

List each service with its price or price range. Be specific — vague answers frustrate callers.

```text theme={null}
Emergency call-out — $150
Drain cleaning — $120
Hot water system replacement — from $2,500
Blocked toilet — $90–$140
```

**FAQs**

Write your most common questions and answers in a simple Q\&A format. Include one question and one answer per block.

```text theme={null}
Q: Do you offer emergency service?
A: Yes, we offer 24/7 emergency plumbing. Call us any time and we'll dispatch a technician.

Q: How quickly can you come out?
A: Same-day for emergencies, next-day for standard jobs in most areas.

Q: Do you offer free quotes?
A: Yes, all quotes are free with no obligation.
```

**Business hours**

State your hours clearly. Include after-hours coverage if your AI agent handles calls outside business hours.

```text theme={null}
Monday–Friday: 7 am – 6 pm
Saturday: 8 am – 4 pm
Sunday: Emergency calls only
After-hours: AI receptionist available 24/7
```

**Cancellation and deposit policies**

```text theme={null}
Cancellation: 24-hour notice required or a $50 fee applies
Deposit: 50% deposit required for jobs over $500
Rescheduling: Free with 12-hour notice
```

## Example: plumbing business

Here is a complete example knowledge base for a plumbing business.

**Services and prices**

```text theme={null}
Emergency call-out — $150 (any time, 24/7)
Drain cleaning — $120
Blocked toilet — $90–$140
Burst pipe repair — from $200
Hot water system replacement — from $2,500
Leak detection — $180
Tap replacement — $95
Pipe relining — custom quote
```

**FAQs**

```text theme={null}
Q: Do you offer emergency plumbing?
A: Yes. We respond to emergencies 24/7, including nights, weekends, and public holidays.

Q: What areas do you service?
A: We cover the greater metro area and surrounding suburbs within 30 km.

Q: Are your plumbers licensed?
A: Yes, all our plumbers are fully licensed and insured.

Q: Do you provide upfront pricing?
A: Yes. We quote before we start, so there are no surprises.

Q: Can I book online?
A: You can request a booking through our website or call us directly and we'll find a time that suits you.
```

<Tip>
  Keep each document focused on one topic. An agent retrieves the most relevant documents for each question — short, focused documents tend to produce better answers than long, mixed ones.
</Tip>