The Analytics page gives you a real-time view of how your AI agents are performing. Use it to understand call trends, measure lead conversion, monitor response quality, and track your token consumption.
Full analytics — including 30-day and 90-day date ranges and trend charts — require the Pro plan or higher. See account/plans for details. Date range
At the top of the page, select the time window you want to analyse:
- 7 days — rolling last 7 days (default)
- 30 days — rolling last 30 days
- 90 days — rolling last 90 days
- Custom — pick a specific start and end date
Click Refresh at any time to reload the latest data. Analytics data is also refreshed automatically every 5 minutes.
Key metrics
Primary KPIs
| Metric | What it measures |
|---|
| Total calls (24h) | Number of calls handled by your agents in the last 24 hours |
| Success rate | Percentage of calls where the agent achieved its goal (booking, answer, transfer) |
| Avg duration | Average length of a call, in minutes and seconds |
| SMS sent today | Number of outbound SMS messages sent in the last 24 hours |
| Total leads | All leads captured across calls, chat, and forms |
| Missed calls (24h) | Calls that were not answered by an agent in the last 24 hours |
Secondary metrics
| Metric | What it measures |
|---|
| Calls (7d) | Total calls over the past 7 days |
| Talk time today | Total minutes your agents have been on calls today |
| Active agents | Number of agents currently in active status |
| SMS received | Inbound SMS messages received today |
| Phone numbers | Total phone numbers in your account |
Token usage
The token usage card shows how your AI credits are being consumed:
| Metric | What it measures |
|---|
| Consumed today | Tokens used in the current calendar day |
| Consumed this week | Tokens used since the start of the current week |
| Remaining balance | Tokens remaining in your account |
| Monthly used | Percentage of your monthly allocation consumed so far |
Activity breakdown
The activity breakdown card shows:
- Callbacks — total callbacks requested and how many are still pending
- Chats — total chat conversations and how many are currently active
- Phone numbers — a list of your active phone numbers
Trend chart
The trend chart plots daily leads and bookings over your selected date range. This helps you spot patterns — for example, whether calls spike on certain days of the week or after a marketing campaign.
If the trend chart shows “No data yet”, it means the daily metrics collector has not run since you signed up. Data typically appears within 24 hours of your first calls.
Export
To export your analytics data, use the Boltcall API. The /api/calls and /api/leads endpoints return full records with date filters. See api/calls and api/leads for details.