Analytics

Track call volume, lead conversion, agent performance, and token usage across your Boltcall account.

The Analytics page gives you a real-time view of how your AI agents are performing. Use it to understand call trends, measure lead conversion, monitor response quality, and track your token consumption.

Full analytics — including 30-day and 90-day date ranges and trend charts — require the Pro plan or higher. See account/plans for details.

Date range

At the top of the page, select the time window you want to analyse:

• 7 days — rolling last 7 days (default)
• 30 days — rolling last 30 days
• 90 days — rolling last 90 days
• Custom — pick a specific start and end date

Click Refresh at any time to reload the latest data. Analytics data is also refreshed automatically every 5 minutes.

Key metrics

Primary KPIs

Metric	What it measures
Total calls (24h)	Number of calls handled by your agents in the last 24 hours
Success rate	Percentage of calls where the agent achieved its goal (booking, answer, transfer)
Avg duration	Average length of a call, in minutes and seconds
SMS sent today	Number of outbound SMS messages sent in the last 24 hours
Total leads	All leads captured across calls, chat, and forms
Missed calls (24h)	Calls that were not answered by an agent in the last 24 hours

Secondary metrics

Metric	What it measures
Calls (7d)	Total calls over the past 7 days
Talk time today	Total minutes your agents have been on calls today
Active agents	Number of agents currently in active status
SMS received	Inbound SMS messages received today
Phone numbers	Total phone numbers in your account

Token usage

The token usage card shows how your AI credits are being consumed:

Metric	What it measures
Consumed today	Tokens used in the current calendar day
Consumed this week	Tokens used since the start of the current week
Remaining balance	Tokens remaining in your account
Monthly used	Percentage of your monthly allocation consumed so far

A progress bar visualizes how much of your monthly token allocation you have used.

Activity breakdown

The activity breakdown card shows:

• Callbacks — total callbacks requested and how many are still pending
• Chats — total chat conversations and how many are currently active
• Phone numbers — a list of your active phone numbers

Trend chart

The trend chart plots daily leads and bookings over your selected date range. This helps you spot patterns — for example, whether calls spike on certain days of the week or after a marketing campaign.

If the trend chart shows “No data yet”, it means the daily metrics collector has not run since you signed up. Data typically appears within 24 hours of your first calls.

Export

To export your analytics data, use the Boltcall API. The /api/calls and /api/leads endpoints return full records with date filters. See api/calls and api/leads for details.