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AI Receptionist requires the Starter plan or higher. View plans
Your AI Receptionist answers every call the moment it comes in — day or night, weekends included. It greets callers with your business name, handles common questions from your knowledge base, books appointments directly into your calendar, and hands off to a human when the situation calls for it.

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Key benefits

Never miss a call

Every inbound call is answered immediately — no voicemail, no hold music, no missed opportunities.

Works after hours

40% of calls come in outside business hours. Your AI receptionist handles them all.

Consistent experience

Callers get the same professional greeting and accurate answers every time.

Books appointments

The AI checks your calendar live and confirms bookings during the call.

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How it works

When a call comes in, your AI receptionist:
  1. Answers immediately with your custom greeting (“Thanks for calling Acme Plumbing, how can I help you?”)
  2. Understands the caller’s intent — booking, FAQ, emergency, or transfer request
  3. Answers questions using your linked knowledge base
  4. Checks your calendar and books appointments in real time
  5. Transfers to a human if the caller asks, or if your transfer rules are triggered
  6. Saves call details — transcript, caller info, and outcome — to your dashboard

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Setup

1

Go to AI Receptionist

Open your dashboard and navigate to AI Receptionist in the sidebar.
2

Configure your greeting

Enter the greeting your AI will say when it answers. For example:
“Thanks for calling [Your Business Name]. I’m an AI assistant — how can I help you today?”
You can also choose a voice that matches your brand tone. Preview voices before saving.
3

Set your transfer number

Add the phone number the AI should call when it needs to transfer to a human. You can set rules for when transfers trigger — such as during business hours only, or when the caller explicitly asks to speak with someone.
4

Link your knowledge base

Connect your knowledge base so the AI can accurately answer FAQs about your services, hours, pricing, and location. The more context you provide, the better the AI performs.
5

Connect your calendar

Link your calendar via the integrations page so the AI can check availability and book appointments live during calls. Boltcall connects with Cal.com and Google Calendar.
6

Go live

Assign a phone number on the Phone Numbers page — either a new local or toll-free number, or forward your existing business line. Your AI receptionist is now active.

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Call routing and transfers

You control when the AI hands off to a human. Transfer rules you can configure:
  • On request — transfer any time the caller asks to speak with someone
  • Business hours only — transfer during your set hours; take messages after hours
  • By keyword — transfer when the caller mentions specific words (e.g., “emergency”, “billing”)
  • After qualification — let the AI gather information first, then transfer with context
When a transfer happens, the AI briefs the receiving agent with the caller’s name and what they need, so the caller does not have to repeat themselves.

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What callers experience

Callers hear a natural-sounding voice — not a phone tree. They can speak freely, and the AI understands what they mean. Common interactions handled automatically:
  • Hours of operation and location
  • Service availability and pricing questions
  • Appointment booking and rescheduling
  • Requests to leave a message or schedule a callback
  • Urgent or emergency routing
Add your most common FAQs to your knowledge base before going live. This significantly improves answer accuracy on the first day.

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Frequently asked questions

Yes. The AI understands natural language and can handle multi-part questions. For anything outside its knowledge base, it takes a detailed message or transfers the call to you with full context.
The AI transfers the call at any time a caller requests it. You configure when and where transfers go — including fallback to voicemail if no one is available.
Yes. You can forward your current business number to the AI receptionist without changing your number. See Phone Numbers for setup instructions.
Every call is transcribed and saved to your dashboard. You can review any conversation from the Analytics page.

Knowledge base

Add FAQs and business info your AI uses to answer calls.

Phone numbers

Assign a number or forward your existing line.

Calendar integration

Connect Cal.com or Google Calendar for live booking.

Dashboard overview

View call stats, transcripts, and AI performance.