The knowledge base is where you store the information your AI agents draw on when answering calls. When a caller asks about your services, prices, hours, or policies, the agent searches your knowledge base and uses that content to respond accurately.
Folders
Documents are organized into folders. You can create multiple folders and assign different folders to different agents. For example, you might have a “General Info” folder shared across all agents and a “Sales Offers” folder assigned only to your outbound agent.
A Default folder is created automatically when you sign up. Agents created from templates are linked to your default folder.
Document types
When adding a document to a folder, choose from three types:
| Type | What it does |
|---|
| URL | Boltcall scrapes the webpage and imports the content |
| File | Upload a PDF or document file |
| Text | Type or paste content directly |
Add a document
Open Knowledge Base
Go to Dashboard → Knowledge Base.
Select a folder
Click the folder you want to add the document to. To create a new folder first, click New Folder, enter a name, and save.
Choose the document type
Click Add Document and select URL, File, or Text.
Add the content
- URL — paste the full web address (e.g.
https://yourbusiness.com/services) and click Import
- File — drag and drop or browse to upload your PDF or document
- Text — enter a title, then type or paste the content into the editor
Save
Click Save. The document is available to any agent linked to that folder immediately.
Best practices
Structure your knowledge base around the questions callers actually ask. A well-organized knowledge base leads to more accurate, confident answers.
Services and pricing
List each service with its price or price range. Be specific — vague answers frustrate callers.
Emergency call-out — $150
Drain cleaning — $120
Hot water system replacement — from $2,500
Blocked toilet — $90–$140
Q: Do you offer emergency service?
A: Yes, we offer 24/7 emergency plumbing. Call us any time and we'll dispatch a technician.
Q: How quickly can you come out?
A: Same-day for emergencies, next-day for standard jobs in most areas.
Q: Do you offer free quotes?
A: Yes, all quotes are free with no obligation.
Monday–Friday: 7 am – 6 pm
Saturday: 8 am – 4 pm
Sunday: Emergency calls only
After-hours: AI receptionist available 24/7
Cancellation: 24-hour notice required or a $50 fee applies
Deposit: 50% deposit required for jobs over $500
Rescheduling: Free with 12-hour notice
Example: plumbing business
Here is a complete example knowledge base for a plumbing business.
Services and prices
Emergency call-out — $150 (any time, 24/7)
Drain cleaning — $120
Blocked toilet — $90–$140
Burst pipe repair — from $200
Hot water system replacement — from $2,500
Leak detection — $180
Tap replacement — $95
Pipe relining — custom quote
Q: Do you offer emergency plumbing?
A: Yes. We respond to emergencies 24/7, including nights, weekends, and public holidays.
Q: What areas do you service?
A: We cover the greater metro area and surrounding suburbs within 30 km.
Q: Are your plumbers licensed?
A: Yes, all our plumbers are fully licensed and insured.
Q: Do you provide upfront pricing?
A: Yes. We quote before we start, so there are no surprises.
Q: Can I book online?
A: You can request a booking through our website or call us directly and we'll find a time that suits you.
Keep each document focused on one topic. An agent retrieves the most relevant documents for each question — short, focused documents tend to produce better answers than long, mixed ones.